Refund & Return Policy

1. Introduction

At Eloohoto Unic, we strive to ensure that our customers are satisfied with their purchases. This Refund & Return Policy outlines the conditions under which you may return products and receive a refund.

2. Returns

• Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
• Return Period: You have 7 days from the date of delivery to initiate a return. After this period, we cannot accept returns.
• Non-Returnable Items: Perishable goods, including fresh produce, and items that have been opened or used, are not eligible for return.

3. Refunds

• Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original method of payment.
• Partial Refunds: In certain situations, only partial refunds may be granted, such as for items that are not in their original condition or are missing parts.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

• Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately to arrange for a replacement. We may require photographic evidence of the damage or defect.
• Exchange Process: Exchanges are only available for the same item. If the item is out of stock, we will issue a refund or provide store credit.

5. How to Initiate a Return

• Contact Us: To initiate a return, please contact our customer service team at [customer support email] with your order number and reason for the return.
• Return Shipping: You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item sent). We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.

6. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at info@eloohoto.com.ng